Welcome to my portfolio

Hi, I'm Syed Azeem Hassan

Technical Support Lead | Cloud & Azure Specialist | Software Developer

Passionate Computer Science professional with expertise in technical support leadership, cloud technologies. Experienced in managing teams, delivering client solutions, and driving organizational success through innovative technology implementations.

Get In Touch
Professional male software developer in modern office, wearing business casual, confident smile, tech background, professional photography, high quality

5+

Years Experience

Azure Certified

Cloud Specialist

About Me

Professional Overview

Who I Am

I am a dedicated Computer Science professional with a proven track record in technical support leadership, cloud infrastructure management, and software development. Currently serving as a Technical Support Lead at Routeware Inc., I specialize in delivering exceptional customer experiences while managing complex technical implementations.

My expertise spans across Azure cloud services, CRM systems (Salesforce, Zoho), remote desktop management, and full-stack development. I have successfully led teams, managed critical projects, and implemented solutions that drive business growth and operational efficiency.

With a strong foundation in both technical and interpersonal skills, I excel at bridging the gap between complex technology and user-friendly solutions. My experience in leadership roles has honed my ability to mentor teams, manage stakeholder relationships, and deliver results in fast-paced environments.

Technical Expertise

Proficient in Azure, AWS, SQL, Flutter, and modern web technologies

Leadership

Experienced in team management, mentoring, and strategic planning

Quick Facts

Current Role

Technical Support Lead

Company

Routeware Inc.

Education

BS Hons Computer Science

Certifications

Azure Virtual Desktop Specialty

Location

Available for Remote Work

Core Values

  • Innovation & Excellence
  • Continuous Learning
  • Team Collaboration
  • Client Satisfaction
Career Journey

Work Experience

Current

Technical Support Lead

Routeware Inc.

2023 - Present

Azure Salesforce Team Leadership CRM

Key Responsibilities & Achievements

  • Lead and mentor a team of technical support specialists, ensuring high-quality customer service delivery
  • Manage Azure cloud infrastructure and virtual desktop implementations for enterprise clients
  • Implement CRM solutions using Salesforce and Zoho to optimize customer relationship management
  • Develop and maintain technical documentation and knowledge base articles
  • Coordinate with cross-functional teams to resolve complex technical issues

Technical Support Specialist

Touchstone Communications

2022 - 2023

Technical Support Remote Desktop Training Customer Service

Key Responsibilities & Achievements

  • Provided technical support for enterprise-level communication systems and software
  • Managed remote desktop infrastructure and troubleshooting for 200+ users
  • Collaborated with development teams to identify and resolve software bugs
  • Created training materials and conducted workshops for new team members
  • Achieved 95% customer satisfaction rating through effective problem resolution

President

Computing Society - University

2021 - 2022

Leadership Event Management Team Building Networking

Key Responsibilities & Achievements

  • Led a team of 50+ members in organizing technical events and workshops
  • Coordinated with industry professionals for guest lectures and seminars
  • Managed society budget and resource allocation for various initiatives
  • Organized hackathons and coding competitions with 300+ participants
  • Established partnerships with tech companies for student internship opportunities

Software Development Intern

Various Projects

2020 - 2021

Web Development SQL Agile Git

Key Responsibilities & Achievements

  • Developed web applications using modern JavaScript frameworks and libraries
  • Worked on database design and optimization using SQL and NoSQL databases
  • Participated in Agile development processes and daily stand-up meetings
  • Contributed to open-source projects and collaborated with global developers
  • Implemented responsive designs and ensured cross-browser compatibility
Portfolio

Featured Projects

Mobile app interface for university transport system with map, bus tracking, modern UI design, Flutter application, clean design

University Transport Mobile Application

A comprehensive mobile application developed using Flutter and Dart to streamline university transportation management. The app provides real-time bus tracking, route optimization, and schedule management for students and faculty members.

Key Features:

  • Real-time GPS tracking of university buses with live location updates
  • Interactive route maps and estimated arrival times for all stops
  • Push notifications for bus delays and schedule changes
  • User authentication and personalized route preferences
  • Admin dashboard for fleet management and analytics
Flutter Dart Firebase Google Maps API Real-time Database
CRM dashboard interface with charts, data visualization, modern business application, professional design
Enterprise Solution 2023

Customer Relationship Management System

Custom CRM implementation using Salesforce and Zoho platforms to optimize client management workflows and improve sales team efficiency.

Salesforce Zoho API Integration
Learn More
Azure cloud infrastructure diagram, virtual desktop deployment, cloud architecture visualization, professional tech illustration
Cloud Infrastructure 2022

Azure Virtual Desktop Implementation

Designed and deployed Azure Virtual Desktop infrastructure for enterprise clients, enabling secure remote work capabilities for 500+ users.

Azure Virtual Desktop Security
Learn More

WordPress Professional Sites

Developed multiple professional portfolio websites using WordPress with custom themes and plugins.

WordPress PHP CSS

Database Management System

Created comprehensive database solutions with advanced SQL queries and optimization techniques.

SQL MySQL PostgreSQL

Digital Marketing Campaigns

Managed and optimized digital marketing campaigns with focus on SEO and social media engagement.

SEO Analytics Social Media
Expertise

Technical Skills & Competencies

Technical Skills

Azure Cloud Services 95%
CRM Systems (Salesforce, Zoho) 90%
SQL & Database Management 88%
Flutter & Dart Development 85%
Remote Desktop Management 92%
AWS Cloud Platform 80%
WordPress Development 87%
Digital Marketing & SEO 83%

Professional Skills

Team Leadership & Management 93%
Client Relationship Management 91%
Project Management 89%
Communication & Presentation 94%
Problem Solving & Troubleshooting 96%
Agile Methodologies 86%
Training & Mentoring 90%
Strategic Planning 85%

Microsoft Office

Google Suite

Salesforce

SQL Server

Git & GitHub

WordPress

Figma

Flutter

AWS

Azure

Analytics

Jira

Academic Background

Education & Certifications

Academic Qualifications

Completed

Bachelor of Science (Hons) in Computer Science

University of Wah

2018 - 2022

Gained extensive experience in designing, coding, and testing software applications, utilizing programming languages such as Java, C++, and Python.

Major: Software Engineering & Cloud Computing

Applied analytical and problem-solving skills to troubleshoot and resolve issues in software development and deployment processes.

President of Computing Society (2021-2022)

2017

Higher Secondary School Certificate (HSSC)

Federal Board of Intermediate and Secondary Islamabad Education

Pre-Engineering (Computer Science)

2015

Secondary School Certificate (SSC)

Federal Board of Intermediate and Secondary Islamabad

Science Group

Professional Certifications

Featured

Microsoft Azure Virtual Desktop Specialty

Microsoft | 2023

Comprehensive certification demonstrating expertise in planning, delivering, and managing virtual desktop experiences and remote apps on Azure for any device.

View Credential

CCNA Seminar Certification

Cisco Networking Academy | 2022

Completed intensive training on networking fundamentals, routing and switching, and network security protocols.

SIEP (Student Industrial Experience Program)

UET Taxila | 2022

Hands-on industrial training program focused on practical application of software development and project management skills.

Agile Project Management

Online Course | 2021

Comprehensive training in Agile methodologies, Scrum framework, and sprint planning for effective project delivery.

Digital Marketing Fundamentals

Google Digital Garage | 2021

Certification covering SEO, SEM, social media marketing, and digital analytics for business growth.

Continuous Learning

Actively pursuing additional certifications and staying updated with the latest technologies through online platforms like Coursera, Udemy, and LinkedIn Learning.

AWS Certification (In Progress) React Development DevOps Practices
Community Impact

Volunteer Work & Social Initiatives

Blood Donation Society

Active Member & Organizer | 2020 - Present

  • Organized 15+ blood donation camps across the university campus
  • Coordinated with local hospitals and blood banks for emergency requirements
  • Raised awareness about blood donation through social media campaigns
  • Successfully collected 500+ blood units saving countless lives
500+ Donors
15+ Events

Work for Humanity

Volunteer Coordinator | 2019 - Present

  • Led community service projects benefiting underprivileged families
  • Organized food drives and clothing donation campaigns during disasters
  • Mentored students from low-income backgrounds in computer literacy
  • Collaborated with NGOs for educational material distribution
200+ Families
25+ Projects

Tech Education Initiative

Mentor & Instructor | 2021 - Present

  • Conducted free coding workshops for high school students
  • Mentored 50+ students in web development and programming basics
  • Created online tutorial content reaching 1000+ learners
  • Organized hackathons promoting STEM education among youth
1000+ Students
20+ Workshops

Making a Difference Through Technology

I believe in using my technical skills and knowledge to create positive social impact. Through various volunteer initiatives, I strive to bridge the digital divide and empower communities with technology education and support.

4+

Years Volunteering

60+

Events Organized

1500+

Lives Impacted

10+

Partner Organizations

What I Offer

Professional Services

Comprehensive technical solutions tailored to meet your business needs with expertise in cloud infrastructure, technical support, and software development.

Cloud Infrastructure Management

Expert Azure and AWS cloud solutions including virtual desktop deployment, infrastructure optimization, and cloud migration services for seamless business operations.

  • Azure Virtual Desktop Setup
  • Cloud Migration & Optimization
  • Infrastructure Monitoring
  • Security Implementation
Learn More

Technical Support & Consulting

Comprehensive technical support services with expertise in troubleshooting, system maintenance, and providing strategic IT consulting for enterprise solutions.

  • 24/7 Technical Support
  • Remote Desktop Management
  • IT Strategy Consulting
  • Team Training & Documentation
Learn More

Custom Software Development

Full-stack development services specializing in mobile applications, web platforms, and enterprise software solutions using modern technologies and frameworks.

  • Mobile App Development (Flutter)
  • Web Application Development
  • Database Design & Integration
  • API Development & Integration
Learn More

CRM Implementation & Integration

Salesforce and Zoho CRM customization, implementation, and integration services to streamline your customer relationship management and sales processes.

  • Salesforce Configuration
  • Zoho CRM Setup
  • Custom Workflow Automation
  • Data Migration & Training
Learn More

Digital Marketing Solutions

Comprehensive digital marketing services including SEO optimization, social media management, and analytics-driven strategies to boost your online presence.

  • SEO & Content Strategy
  • Social Media Marketing
  • Analytics & Reporting
  • Campaign Management
Learn More

Training & Mentorship

Professional training programs and one-on-one mentorship in software development, cloud technologies, and technical support best practices for teams and individuals.

  • Technical Skills Training
  • One-on-One Mentorship
  • Workshop Facilitation
  • Career Guidance
Learn More

Need a Custom Solution?

Every business is unique. Let's discuss your specific requirements and create a tailored solution that perfectly fits your needs.

Schedule a Consultation
What People Say

Client Testimonials & References

Client

Massawar Hanif Sahabyal

Founder with expertise in AI and operational efficiency initiatives.

"I’ve had the pleasure of working with Azeem Hassan, and I can confidently say he’s an exceptional professional who delivers both quality and consistency. Azeem brings clarity, dedication, and a strong sense of ownership to every project he takes on. His ability to combine strategic thinking with hands-on execution makes him an invaluable asset to any team or organization. I highly recommend him for any role that demands excellence and reliability."

Verify Recommendation
Client

Phil Brackett

Implementation Specialist at Routeware Inc

"Syed is an amazing asset to our support team. He impressed me with not only his ability to quickly learn our products in a language that's not native to him, but also how well he works with our customers. Syed is also generous with his time and knowledge. If any of his colleagues have an issue or need help with the software, Syed will often be the first one to offer to help. Syed will provide a lot of value for any team he joins in the future."

Verify Recommendation
Client

Urwah Shafiq Siddiqui

Frontend Developer at Tech Parallax

"I’ve had the privilege of working under Azeem during my role as a Frontend Developer at Tech Parallax. His mentorship, guidance, and supportive leadership have had a major impact on my growth. I learned so much from him both technically and professionally. I look forward to contributing to the vision he set for our team. Highly recommended for any leadership or technical role."

Verify Recommendation
Get In Touch

Let's Work Together

I'm always interested in hearing about new opportunities, projects, and collaborations. Feel free to reach out!

Contact Information

Location

Available for Remote Work Worldwide

Follow Me

Send Me a Message